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COVID-19 Information
Information about COVID-19 and Telehealth

Updated 5/21

Governor Roy Cooper and NCDHHS Secretary Cohen announced that North Carolina will move into Safer At Home Phase 2 on Friday, May 22 at 5 p.m. After two weeks in Phase 1, the state’s overall key indicators remain stable but the continued increases in daily case counts signal a need to take a more modest step forward in Phase 2 than originally envisioned. Read the FAQs and view the Phase 2 GuidanceStaying Ahead of the Curve (what's open, what's closed)

Updated 5/11

BCBSNC Extends Certain COVID-19 Related Policies

Blue Cross and Blue Shield of North Carolina (Blue Cross NC) announced last Friday that it is extending its expanded telehealth measure through July 31, 2020 and will reevaluate if an additional extension is needed as July 31 approaches. Learn more about the telehealth extension.

The state’s largest commercial insurer also extended the deadlines for other COVID-19 related policy measures including waiving member copays, deductibles and coinsurance for COVID-19 related clinical visits and testing as well as allowing early medication refills and waiving certain prior authorization requirements. Get the details here.

Updated 4/21

Updated 4/9

Make A Difference 

  • Help for Medial Residents Needed
  • Hope4Healers

Click for more information 

Updated 4/8

Updated 3/27

Governor Cooper's Executive Order 121 allows mental health providers and related facilities to remain open as essential businesses.

NC DHHS released 2 new bulletins for providing Telehealth to Medicaid clients

Updated 3/25

General information about Telehealth and video conference providers

Updated 3/24

NCDHHS:  SPECIAL BULLETIN COVID-19 #9: Telehealth Provisions - Clinical Policy Modification

Letter from Kody Kinsley, Deputy Secretary for BH & IDD, NC DHHS


Information from AAMFT:
NC MFT Licsensure Board Communications:


While it looks like some of the commercial insurance companies will cover Telehealth, you will need to check with the individual companies. Note that some of these are new policies are only in place during the pandemic and might not continue pass that time.

Links to Commercial Insurance Company Telehealth Policies: